Whether you think are products are good or bad you can now leave a review on Norse’s website. This is a scary step for us, we think our products are great, our Facebook reviews would seem to back that up (100% 5* reviews so far, and we only know one of the reviewers!), but what if… .
Here at Norse we believe we do an exceptional job and exceed your expectations, but then who doesn’t? Your feedback is the only way to keep us informed about how we are actually performing, and we would love to hear from you.
Feedback should not, however, be considered an end point or outcome, but rather the start point in a conversation. To that end we commit to the following:
- We will reply to all reviews and comments:
- For positive reviews we will bask in the glory
- For negative reviews, so long as you are not a troll or a crank we will listen to your views and where possible incorporate them into future products and services
- As long as they are family friendly we will never seek to delete or hide a review
We genuinely look forward to hearing what you think of our products and if you have the time, hearing what you think we should make next.